Category - customer experience

Michelle Clarkson, Scentre Group’s Regional Manager Centre Experience, shares how Westfield Southland’s new entertainment and dining precinct is transforming the...

Derek Cable, Head of Parking Experience & Valet at Scentre Group was awarded the 2024 Frank Lowy Fellowship Award. Derek...

The Walt Disney Company, together with Scentre Group, have announced their third year of collaboration, bringing more unmissable Disney experiences...

As the National Director of First Class Valet (FCV), Lesley-Ann Horton understands the importance of customer experience. She is also...

SuperPark, a global family entertainment centre, opened its first Australian indoor adventure park at Melbourne’s Highpoint Shopping Centre in December...

FUJIFILM Australia is today celebrating the grand opening of its brand experience centre, Fujifilm House of Photography, with a new...

What can shopping centre developers and managers learn from cruise ship operators? Lots, according to Hames Sharley Retail & Town...

In star fashion, Adelaide Airport has re-launched its valet parking offering by partnering with First Class Valet. Robert Horton, Founder...

With Generative AI now taking center stage across many industries, SAP Emarsys has announced new AI tools to empower marketers,...

International attraction Dopamine Land will make its Australian debut at Uptown, in Brisbane’s CBD. The multi-sensory, immersive destination that is...

Operating a car park might seem like a straightforward business, but behind the scenes, there are numerous challenges that parking...

QICRE is solving wardrobe dilemmas across its shopping centres this spring with the launch of a new digital tool that...

Melbourne-born social enterprise, Thankyou, is launching its first bricks-and-mortar store – a 12-week pop-up combining creative architecture with interactive events...

Technology has transformed many industries, and the valet parking industry is no exception. In this article, Robert Horton talks about...

This article by Marco Ettorre, Executive General Manager, Retail at Dexus, forms part of our ‘Activating Retail Precincts’ feature published...

This article by Lachlan Dyson, Lendlease, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of...

This article by David Henderson and Corrine Barchanowicz of Vicinity Centres forms part of our ‘Activating Retail Precincts’ feature published...

This article by Jacqui Waine, Scentre Group, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition...

This article by Melissa Prpic, Head of Digital & Marketing, Retail, The GPT Group, forms part of our ‘Activating Retail...

From Friday 28 April to Sunday 7 May, Urban Kitchen will pop up at the Gawler Place Canopy with a...

It’s a given that a good ‘Customer Experience’ is vital to the success of any business. And as shopping centre...

Mirvac’s brand outlet centre, Birkenhead Point, is taking retail therapy to a whole new level with an exciting series of...

Chadstone – The Fashion Capital welcomes the arrival of its latest Entertainment Series, Blanc Noir – a spectacle of cabaret...

Westfield and Disney have announced a year-long collaboration in celebration of The Walt Disney Company’s 100th anniversary. The collaboration invites...

Marketing is a key driver of the shopping centre industry. It’s how we drive brand loyalty and connect with the...

Robert Horton, Founder of First Class Valet, discusses how shopping centres can improve the customer experience and remove one of...

Another acronym to get your head around, but what does C2C actually mean, how can it benefit retail and what...

A rich calendar of creative workshops and experiences have arrived at Chadstone – The Fashion Capital as it proudly continues...

New consumer research from Vicinity Centres has revealed shopping and dining are key drawcards for visitors returning to the Sydney...

This article by Lillian Fadel, Director Customer Experience, Scentre Group, forms part of a special CEO Outlook feature published in...

Scentre Group has released its results for the 12 months to 31 December 2021 with Operating Profit of $845.8 million...

Technology is rapidly evolving and customer experience has never been more important. How can shopping centres stay ahead of the curve...