“It’s a war out there!”
Media headlines declaring war, relating to battles, and referring to the need to fight are inflaming emotions. As Barry Urquhart...
Author - Barry Urquhart
Service standards – costing businesses
Recent experiences with, and expectations of poor customer service are the primary reasons for decreasing consumer traffic counts to specific...
Don’t promise. Deliver.
If you spend extended time in the major Chinese cities, what you notice is how more developed is the ‘delivery’...