The first 10 minutes matter. It has commercial value
There’s one thing that can make or break the entire experience before a shopper has even reached the first shop:...
Author - Robert Horton of First Class Valet
Parking with purpose: Highpoint’s valet parking enhances revenue and experience
At Melbourne’s Highpoint, parking is being reimagined as more than just a place to leave your car — it’s becoming...
The Top 5 challenges of running a car park
Operating a car park might seem like a straightforward business, but behind the scenes, there are numerous challenges that parking...
Unlocking the power of good parking
As the first and last touchpoint in shopping centres, parking can be one of the biggest pain points in the...
How technology is revolutionising the valet experience
Technology has transformed many industries, and the valet parking industry is no exception. In this article, Robert Horton talks about...
Valet up this Christmas
Robert Horton, Founder of First Class Valet, discusses how shopping centres can improve the customer experience and remove one of...
How better parking leads to better business
We know that potential customers will avoid certain shopping precincts when parking is too difficult. Robert Horton explains why simply...
First Class Valet launches the Academy – offering short courses and bespoke training programs
Since 2014, First Class Valet have invested in its business to bring Australians the very best in valet parking, concierge...
How to make the parking customer experience better?
According to the NRMA Divvy Parking Smarter report, 58% of us worry about finding a park and a whooping 97%...